Clarity

Clarity is an enterprise-grade AI platform engineered to automate and elevate customer experience while enforcing the highest standards of compliance and trust. It integrates three core capabilities into a single, unified system: AI Support Automation for instant, accurate query resolution; Agent Assist for real-time guidance to empower support teams; and Voice of Customer (VoC) intelligence that transforms millions of unstructured conversations into actionable insights. Purpose-built for large organizations in regulated industries, Clarity delivers secure, reliable automation that reduces support costs, improves customer satisfaction (CSAT), and uncovers the root causes of recurring issues. With built-in AI safety guardrails, robust encryption, and adherence to standards like SOC 2, GDPR, and HIPAA, it enables global brands to scale their customer service intelligently and safely. Available on Google Cloud Marketplace, Clarity turns customer feedback into a strategic asset, closing the loop between customer conversations and tangible business improvements.

AI Support Automation

This feature deploys intelligent AI agents to handle customer inquiries instantly and accurately. By drawing from your centralized knowledge base, it auto-resolves common and repetitive tickets, deflecting volume from human agents. The automation operates within strict guardrails to ensure every response is compliant, on-brand, and trustworthy, functioning with the speed and reliability of a top-performing teammate.

Agent Assist with Human-in-the-Loop

Agent Assist provides support teams with real-time, AI-suggested answers and guidance during live customer interactions. This feature includes essential human oversight controls, allowing agents to review, edit, and provide continuous feedback on AI-generated replies. This collaborative workflow boosts agent confidence, ensures accuracy, and routes complex conversations to the appropriate specialized teams automatically.

Unified Voice of Customer Intelligence

Clarity's VoC engine aggregates feedback from every channel—including support chats, surveys, social media, and reviews—into a single source of truth. Advanced NLP models analyze this unstructured data to automatically detect sentiment, categorize themes, and track trends. Teams can build customizable dashboards, set alerts, and gain a data-driven understanding of customer needs to inform product and service decisions.

Enterprise Security & Compliance Guardrails

Security is foundational to the platform. Clarity incorporates enterprise-grade encryption, role-based access controls with full audit logs, and comprehensive compliance with SOC 2, GDPR, HIPAA, and regional standards. Dedicated AI safety frameworks and guardrails are applied to prevent hallucinations and ensure all automated interactions remain secure, accurate, and within predefined operational boundaries.

Automating High-Volume Tier-1 Support

Enterprises use Clarity to instantly resolve frequent customer questions about shipping, returns, account access, and basic troubleshooting. This automation significantly reduces ticket volume, lowers operational costs, and allows human support agents to dedicate their time to more complex, high-value customer issues that require nuanced problem-solving.

Centralizing Customer Feedback Analysis

Product, customer experience, and leadership teams leverage the unified VoC platform to move beyond guesswork. By automatically analyzing millions of data points from diverse channels, they can identify emerging pain points, track sentiment shifts, and prioritize product roadmap features based on clear, aggregated evidence from actual customer conversations.

Ensuring Compliant Global Customer Service

For multinational corporations in finance, healthcare, or other regulated sectors, Clarity provides a secure framework for scaling support. Its built-in compliance protocols and guardrails ensure that all AI-generated communications, whether in English or other languages, adhere to strict industry regulations and internal brand policies across all regions.

Empowering and Upskilling Support Teams

Support centers deploy the Agent Assist feature to onboard new hires faster and elevate team performance. Real-time AI suggestions serve as a training tool, helping agents learn and respond with confidence. Managers use the feedback loop to continuously improve the knowledge base and AI accuracy, turning the support team into a more efficient and knowledgeable unit.

How secure is Clarity?

Security is built into every layer of the Clarity platform. We employ enterprise-grade encryption for data both in transit and at rest. Our compliance certifications include SOC 2, and we adhere to GDPR, HIPAA, and regional data protection standards. Access is controlled through role-based permissions, with all actions fully logged and auditable. Our applied AI research and trust frameworks establish additional guardrails for safe operation.

How do you stop hallucinations or off-brand replies?

Clarity uses a multi-layered system of AI safety guardrails. These include strict grounding in your approved knowledge base, predefined response boundaries, and real-time content filters. The Human-in-the-Loop feature allows agents to review and correct AI suggestions, providing continuous feedback that further trains the system to stay accurate and on-brand, effectively minimizing incorrect or inappropriate outputs.

Can humans stay in control of the AI?

Absolutely. Human oversight is a core principle of Clarity's design. The Agent Assist feature ensures a human agent is always the final decision-maker before a response is sent in sensitive or complex scenarios. Administrators can set approval workflows, escalation rules, and access limits. All AI activity is monitored through comprehensive audit logs, ensuring full transparency and control.

How do AI agents work across languages and channels?

Clarity's AI agents are designed to be channel-agnostic and multilingual. They can seamlessly handle inquiries coming from chat, email, social media, and more within a single platform. The system can process and respond in multiple languages, applying the same enterprise guardrails and knowledge base grounding to ensure consistent, accurate, and compliant service regardless of the customer's language or chosen channel.