Rallied AI

Rallied AI is an innovative AI technician designed specifically for Managed Service Providers (MSPs). It autonomously connects to your entire technology stack to efficiently resolve Level 1 (L1) and Level 2 (L2) tickets, freeing up your team's valuable time. Rather than relying on human technicians to handle mundane tasks such as password resets and account unlocks, Rallied AI operates seamlessly within communication platforms like Slack and Microsoft Teams, making it feel like a real coworker. This tool is built for MSP owners and service managers who are looking to optimize their workflows and alleviate the burden of repetitive ticket management. By automating routine IT tasks, Rallied AI allows your skilled engineers to focus on higher-value projects, ultimately driving business growth and improving operational efficiency.

Autonomous Ticket Resolution

Rallied AI autonomously resolves common L1 and L2 tickets such as password resets and account unlocks. It not only executes solutions but also notifies users and updates ticket statuses, ensuring a smooth user experience.

Intelligent Triage and Dispatch

This feature allows Rallied AI to intelligently ask end users relevant questions to categorize tickets by priority. It fills in triage fields, pulls necessary documentation from platforms like IT Glue or Hudu, and routes issues to the appropriate technician.

Comprehensive Onboarding and Offboarding

Rallied AI simplifies the onboarding and offboarding processes for new hires and departing contractors. It manages licensing, account creation, and access permissions through a single message or ticket, streamlining these crucial operations.

Seamless Integration with Existing Tools

Rallied AI connects effortlessly with a wide array of tools including ConnectWise, Autotask, and Google Workspace. This integration ensures that Rallied can operate within your existing tech stack without requiring extensive setup or training.

Efficient Helpdesk Management

MSPs can utilize Rallied AI to handle a significant volume of L1 and L2 tickets, enabling their technical staff to focus on more complex IT challenges instead of routine tasks.

Cost-Effective Staffing Solution

With Rallied AI, MSPs can avoid the costs associated with hiring additional L1 technicians. This tool provides an effective solution for managing high ticket volumes without needing to expand headcount.

Enhanced User Experience

By resolving issues quickly and efficiently, Rallied AI improves the overall end-user experience. Clients receive prompt assistance, which enhances satisfaction and fosters trust in your service.

Streamlined IT Operations

Rallied AI automates repetitive IT tasks, allowing for smoother operations within your MSP. This increased efficiency contributes to higher productivity and ultimately drives business growth.

What if it breaks something?

You have complete control over Rallied AI's permissions. You can specify which actions it can perform autonomously and where it should seek human approval, ensuring a safeguard against errors.

How does Rallied AI compare to other AI tools?

Unlike many AI tools that require extensive setup and ongoing management, Rallied AI is designed to operate independently with minimal administration. It starts working right away after connecting to your stack.

Can Rallied AI handle custom workflows?

Yes, Rallied AI can be configured to manage various workflows specific to your MSP's needs. During the initial setup, a forward-deployed engineer will help tailor the tool to fit your operational requirements.

Is there a trial period available?

Rallied AI offers a 30-day free trial, allowing you to experience its capabilities firsthand. During this period, a dedicated engineer will assist with integrating the tool and optimizing its workflows for your business.